I recently caught up with a friend who was helping her soon-to-be-married sister organise the gift registry. It was a nightmare…well, at least, much more than what I’d have ever anticipated. The fundamental problem was that no bricks-and-mortar store, which offered gift registry services, stocked all the products the soon-to-be-married couple wanted. My brain ticked [...]
Tag Archives: customer experience
Bumping your bank’s ATM
What’s wrong with this picture? For me, it’s that too many customers are waiting to use the ATM. How many times have you had to wait in a queue, wasting your time? Why haven’t banks streamlined this process already?
Posted in Innovation Also tagged ATM, Banking, Bump Technologies, Finance, Near Field Communications, PayPal 9 Comments
@McDonalds 2.0 – The McCustomer Experience
Two weeks ago, @jwswj and @dkeeghan brought me to McDonald’s on Bourke St, Melbourne and introduced me to the ‘new’ in-store touch screen ordering system. Let me just say, I was thoroughly impressed – it’s clean & simple, user-friendly, interactive, intuitive and fun. In short, I had an awesome customer experience.
Posted in Case Studies, User Experience Also tagged In-store kiosk, McDonalds, Touch Interface, Touch Screen, User Experience 13 Comments
User Experience (UX). Steve Jobs’ing the Newspaper Industry.
Over the next 5-10 years, one question will cause many restless nights for the CEO’s of newspaper companies. This question, one of multi-billion dollar proportions, is:
Posted in Digital Strategy, Innovation, Social Media, User Experience Also tagged Adobe, apple, augmented reality, Innovation, interactivity, iPad, iPhone, market disruption, newspaper, Photosynth, reader immersion, Social Media, Steve Jobs, User Experience, visualisation, Wired Magazine 14 Comments