I recently caught up with a friend who was helping her soon-to-be-married sister organise the gift registry. It was a nightmare…well, at least, much more than what I’d have ever anticipated. The fundamental problem was that no bricks-and-mortar store, which offered gift registry services, stocked all the products the soon-to-be-married couple wanted. My brain ticked [...]
Monthly Archives: August 2010
What we wish for…
Posted in Case Studies, eCommerce Tagged bridal, customer experience, CX, wedding, What We Wish For 2 Comments